Reference

What Governs Your 5b777 Account

These terms set out the rules for opening and using your account on 5b777. Access and eligibility depend on your local law and the region you are in — read through before you get started so there are no surprises later.

Account eligibility rulesWallet and payment conductBangladesh region conditionsFair-use obligations
5b777 What Governs Your 5b777 Account
YOUR ACCOUNT PROTECTIONS

How We Handle Your Account and Data

Your account security and the integrity of your transaction records are things we take seriously. Here is how we approach the key areas that matter to you.

Account Security Your account is protected with OTP verification on login. Never share your PIN or OTP with anyone — we will never ask for them through chat or email.
Transaction Records Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can view your full deposit and withdrawal history from the account statement tab.
Data Retention We hold account records for as long as your account is active and for a reasonable period after closure, in line with standard financial record-keeping practice.
Requesting Changes To update your registered details or request a data query, contact support through live chat or email with your account ID ready. We verify identity before making any changes.
TERMS SUPPORT CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles queries about account conditions, wallet rules, and eligibility. Get in touch through any of the channels below and we will walk you through the relevant section.

Live Chat Open the chat window from your account dashboard. Available for account and terms queries during our published support hours.
Email Support Write to our support address for detailed terms questions. We aim to respond within one business day for account-related matters.
Help Centre Browse the Help Centre from the account menu for written answers on common terms, wallet rules, and eligibility conditions.

Common Questions About These Terms

These are the questions we get most often about how account terms apply in practice. If your question is not here, live chat can pull up the relevant clause for you.

Account opening is open to eligible individuals in supported regions where this type of service is permitted under local law. You must meet the age requirement applicable in your jurisdiction.

No. Each person may hold one account only. Opening duplicate accounts is a breach of these terms and may result in all linked accounts being suspended pending review.

We may restrict, suspend, or close your account depending on the nature of the breach. Any pending withdrawals are reviewed individually before a final decision is made.

Deposits via bKash, Nagad, or Rocket are credited to your account wallet under these terms. The number you send from must match the number registered on your account.

Yes. We update these terms when our services or legal obligations change. We post the updated version here, and continued account use after the update date means you accept the revised terms.

Contact support via live chat or email with your account ID and the transaction reference. We log every dispute and follow up within a reasonable period with a written response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.